ShareMyCasa’s Virtual Manager will allow our virtual team to communicate with guests 24/7 no matter where your properties may be around the world. Our virtual team can communicate to guests in English, Spanish, French, Mandarin, or Arabic. Will continuously optimize your properties on the major booking platforms (Airbnb, HomeAway, Booking.com, VRBO, Expedia), and our virtual team will handle the online expierences. We’ll make sure everything is re-stocked, coordinate cleanings, fix house repairs, so you can enjoy more freedom. Our Virtual team is great for our clients who do not want to facilitate any communications with their guests.
What’s Included
- Initial Consultation
- Listing Development
- Listing Management
- Price Optimization
- Guest Screening
- Personalized Updates
- Key Exchange Coordination
- Cleaning Coordination
- Maintenance Support
- ShareMyCasa Experience Management
- Payment Processing
- ID Verification
Initial Consultation
The first step in joining the ShareMyCasa team is to undergo an online orientation and consultation so that we could guide you on what services we can offer. We’ll also discuss your business plan and other important details such as your guest preference and target market.
Apart from guiding you on how to redesign your available spaces, we’ll also answer questions that you may have regarding what you’ll need to officially start your rental service.
Listing Development
Both creativity and precision are required to ensure the success of your listed property. A listing strategy is what we’ll help you come up with so that we could start marketing your property on different booking platforms. All the details we’ll be posting come from the information you’ve presented during consultations.
Building an attractive value proposition is also part of developing your listing. We’ll help you create the right impression that would attract your target market from different booking platforms. We’ve been analyzing listing patterns for years to be able to optimize our approach in marketing your property and helping you earn more profit.
Listing Management
Managing your listing is another service that we offer to clients. Our years of experience in optimizing results to give your listing an advantageous ranking on major booking platforms can help you earn success faster.
We have dedicated members who are capable of updating your listing and your price rate on a daily basis. They’re also the ones responsible for helping you rank higher on rental platforms and earn more reservations through detailed optimizations they make to your listing.
Price Optimization
We’re always ready to provide a dynamic pricing strategy that is created with the help of our data-driven solutions. Different factors in the market such as increasing demand or upcoming events are all taken into consideration before we come up with an optimized price for your listing that we update daily.
With the help of our experienced pricing analysts, we can help you get the highest rates possible and bring you additional profit whenever possible. Our data-driven approach has exceeded expectations and it continues to be one of the critical factors to our success in optimizing prices for better rates.
Guest Screening
We always try to bridge the gap between your preference and the guests that book your property. Branding your property to appeal to a certain market can result in a higher quality of guests and increased likelihood of getting more bookings.
Our priority is always to make sure that guests are treating your property with respect, which is why we make it a point to screen guests. We have a dedicated team for screening guests to ensure that not only does your property meets their demands but also that guests know your house rules they need to follow.
Personalized Updates
We have found that transparency is one of the main reasons why many of our clients trust and recommend us to their family and friends. We make it a point to always give an update of what’s going on with your property and what we’re specifically doing to improve our performance and sales.
Providing monthly updates on your property’s performance and our future plans to improve sales has been one of the best ways to keep open communication with our clients. Records to show transparency on listings and prices are also included in these updates to guide clients on what’s happening with their property. Our team also has members who are willing to discuss these details with you whenever you want.
Key Exchange Coordination
A seamless experience of checking in and out is what we’re aiming for with every guest that books your place. We’ve made it a point to know when guests will be arriving and what their plans are during their stay. This allows us to anticipate whatever needs your guests may have for us to be able to respond accordingly.
Guests are always assured of the highest quality of service since we ensure that turnovers and room preparations are made beforehand. Guests are satisfied when these tasks are swiftly dealt with since they’ll have to spend less time waiting and more time to enjoy their accommodation. Our team members are trained in these processes to make the experience more comfortable for guests.
Cleaning Coordination
The key to improved guest experience is a professional housekeeping team that can maintain the cleanliness and well-being of your property. Top reviews are earned with the help of housekeeping staff since they build a good impression of your property to guests.
We make sure to coordinate with cleaning professionals in your local area and orient them on the standard operating procedures they need to follow when cleaning your property such as accomplishing checklists and documenting each task. They’re also trained to be mindful of maintaining a high standard in terms of cleanliness and maintenance of your property. Every housekeeper knows to perform checks for damages and replace amenities for each room to ensure that guests have everything they need at all times
Maintenance Support
At some point, accidents and unforeseen events will happen. Appliances might malfunction and some amenities might become unavailable. We make sure that during these emergencies, our team is well-equipped and ready to respond to any issues. Repairs are conducted as soon as guests report any issues they’ve seen, and this helps ensure that guests are satisfied with your service despite these inconveniences.
It’s really about meeting the expectations that guests have when they book their accommodation. Guests will expect round-the-clock maintenance team to be ready even during the wee hours at night. All there is to do is to show that the staff are willing to act fast in resolving these issues to keep guests satisfied.
ShareMyCasa Experience Management
Guests are always looking for a unique and authentic experience beyond their expectations. We know that managing their experience and taking the extra step to keep them comfortable is what it takes to be at the top of the rankings in booking platforms. Great reviews and recommendations from previous guests are mostly earned this way.
What we can ensure guests is that they’ll have an experience like no other when it comes to having a relaxing stay and a high quality of service made possible by a 24/7 support team. No matter what they’ll need, your property can surely meet their demand.
Payment Processing
Payment processing can be extremely taxing since hotel platforms don’t have the best system to accommodate online bookings and payment. Rental providers need to rely on verified payment schemes and anti-fraud mechanisms to ensure every guest accommodated is also a paying customer.
We’ve dedicated a team just for this purpose as they’re tasked to directly communicate with guests regarding payment issues and make sure that any issues on payment for your property are fixed as soon as possible. Our perfected payment collection process helps rental providers with an assurance of profit and reduced worries over payment schemes.
ID Verification
We put prime consideration to the safety and security of your property, and that’s why we take ID verification seriously. We make sure that guests have first submitted a verified and government-issued ID before the could rent your property. We require all guests to submit their ID directly to us before they can receive any check-in instructions.even if they’ve booked through rental platforms.
Since our team is capable of speaking several languages, we’re able to directly engage international guests and explain to them the importance of the ID verification process which we strictly implement.
Initial ConsultationThe first task in order to join the ShareMyCasa team is having a phone call and virtual consultation to discuss your intentions with your property, understand more about the type of property you have, and provide an overview of the services we offer. Some of our clients have never worked with short term accommodation rentals before, so it’s understandable you may have lots of questions, and we’re here to answer them.
Listing DevelopmentCreating a flawless listing takes careful consideration. After we get a develop a better understanding of your ambitions and your location, we’ll establish a listing strategy for each booking platform to attract your ideal guests. Every detail on your listings sends a message to potential clients and how that message is generated can be the difference between good and great financial returns. The quality of our listing development is a result of years of assessing patterns in guest preferences and making adjustments to achieve optimal search rankings, views, and conversions.
Listing ManagementOur goal we aim to meet is having your property obtain the highest ratings possible on all booking platforms. Alongside adjusting prices according to peak and slow times, we aim to get you a perfect mix of reservations year round. Some booking platforms have advantages, and others have weaknesses, but we aim utilise all booking platforms to their highest potential in order to seek top ratings and bookings even in slow seasons.
Price OptimizationBy utilising historical data, information on local events, room availability in hotels, flight data, and conference schedules we adjust prices every day as all of this information is updated in order to sell your accomodation at the highest possible rates. This maintains a steady pace of clients throughout the year while ensuring top ratings are given towards your estate.
Guest ScreeningWe screen guests that are interested in staying at your accommodation. This helps improve the quality of guests that stay at your location. We aim to ensure all folks staying at your property intend to treat it with care and respect towards the neighbours and neighbourhood. Our team is trained to question guests on their intentions for booking your location and assist them with the ID verification process within the booking platform they are using. Good guests typically understand, and we let them know how much it’s appreciated.
Personalized UpdatesTransparency is a big reason why so many of our clients have told their friends and family about us. You should always feel like you have a good grasp of what’s going on with your property and what specifically we’re doing to strive for better performance. We’ve found providing personalized monthly updates on your property’s performance, new things happening in the market, and projects we’re working on to continuously improve our service is a great way to strengthen our relationship with you. It’s normal to have questions and our host experience representatives are always available to chat with you about anything.
Key Exchange CoordinationProviding proper attention to guests ensures high ratings and future bookings. We can make this more attainable by offering smooth check in / check out, learning about their travel plans, providing clear directions, and adapting to their schedule to offer clients a comfortable arrival and stay. Our team is always available to help clear concerns or inquiries even in time sensitive situations, such as when a guest is boarding a flight. We are always here to make sure check in / check out function seamlessly for guests.
Cleaning CoordinationTo offer a perfectly clean space, our housekeeping team is focused on a rapid turnover rate leaving your estate clean and comfortable for the next guest. In order to obtain top reviews, all housekeeping staff must have perfect attention to detail and provide a homey feeling for clientele. All of our housekeeping team provide inspections for damages, restock products offered to clients and count inventory to ensure all household items are available, as well as making sure extra sheets or towels are available if it may be needed. The difference with the virtual property management is that we virtually train our housekeepers, who will fill out our checklists and send photos of the completed unit to ensure perfection.
Maintenance SupportThings happen, it’s life. We can’t always control if something breaks down or stops working. However, we can control the response time and how we go about bringing an efficient solution. Guests who pay high nightly rates expect hotel level service and a maintenance team that’s available, even at odd hours. Our handymen and women as well as our carefully selected network of local specialists are all trained on the guest experience and are committed to making sure everything in your property is in working order. Some clients want us to coordinate with their own maintenance contacts when issues come up and we are happy to accommodate this request.
ShareMyCasa Experience Management
When guests book a homestyle accommodation, what they’re truly looking for is a more authentic and unique experience that offers them a different perspective and provides them a place to call home. We know that by always going the extra mile for your guests they’ll reward your listing with perfect reviews across all categories. Our goal with every client is to position their property to attract guests who are willing to pay more to assure themselves a perfect experience. That’s why we consistently provide a level of service that enables your listing on each platform to be a top performer. Whether it’s our 24/7 support team responding quickly to guest messages or our always available on the ground staff, the ShareMyCasa team is here to take care of your guests.
Payment ProcessingThe payment collection process can be one of the most painful parts of any short term rental operation. This especially applies to hotel platforms such as Booking.com, Expedia, and Hotels.com. These platforms have opened themselves up to short term rental providers and have allowed them to take advantage of some of the most powerful online marketing distribution networks in the world. The problem is their platform infrastructure is still built around major hotel chains that collect payment in person at the time of check in / check out. As a short term rental provider, you need reliable payment gateways, strong credit card verification systems, fraud prevention training specific to each marketing platform and the ability to contact and communicate with guests from all countries. We’ve spent years perfecting our payment collection process to allow our clients to take advantage of all of the major marketing platforms without having to deal with any of the administrative headaches.
ID VerificationWe treat the safety and security of your property as our number one priority. No guest should be able to access your home or building without having verified their government issued ID. On a platform like Airbnb, we ensure all guests have verified their ID on the platform prior to booking. On websites such as Booking.com, Hotels.com, and Expedia, (which don’t have ID verification features on the platform) we require all guests to submit their ID to us before they receive check in instructions. Our global team is fluent within major international languages so we often call international guests and explain the importance of the ID verification process immediately after booking.
