ShareMyCasa’s Virtual Manager will allow our virtual team to communicate with guests 24/7 no matter where your properties may be around the world. Our virtual team can communicate to guests in English, Spanish, French, Mandarin, or Arabic. Will continuously optimize your properties on the major booking platforms (Airbnb, HomeAway, Booking.com, VRBO, Expedia), and our virtual team will handle the online expierences. We’ll make sure everything is re-stocked, coordinate cleanings, fix house repairs, so you can enjoy more freedom. Our Virtual team is great for our clients who do not want to facilitate any communications with their guests.
¿Qué incluye?
- Consulta inicial en persona
- Desarrollo del listado
- Gestión de listados
- Optimización de precios
- Selección de huéspedes
- Actualizaciones personalizadas
- Key Exchange Coordination
- Cleaning Coordination
- Apoyo al mantenimiento
- Gestión de experiencias ShareMyCasa
- Payment Processing
- ID Verification
Consulta inicial en persona
El primer paso para unirse al equipo de ShareMyCasa es someterse a una orientación y consulta en persona para que podamos orientarte sobre los servicios que podemos ofrecer. También hablaremos de su plan de negocio y de otros detalles importantes como las preferencias de sus huéspedes y su mercado objetivo.
Además de orientarte sobre cómo rediseñar sus espacios disponibles, también responderemos a las preguntas que pueda tener sobre lo que necesitará para iniciar oficialmente su servicio de alquiler.
Desarrollo del listado
La creatividad y la precisión son necesarias para garantizar el éxito de su propiedad. Le ayudaremos a elaborar una estrategia de publicación para que podamos empezar a comercializar su propiedad en diferentes plataformas de reserva. Todos los detalles que publicaremos provienen de la información que usted ha presentado durante las consultas.
La creación de una propuesta de valor atractiva también forma parte del desarrollo de su anuncio. Le ayudaremos a crear la impresión adecuada que atraiga a su mercado objetivo desde diferentes plataformas de reserva. Llevamos años analizando los patrones de los anuncios para poder optimizar nuestro enfoque en la comercialización de su propiedad y ayudarle a obtener más beneficios.
Gestión de listados
La gestión de su listado es otro servicio que ofrecemos a nuestros clientes. Nuestros años de experiencia en la optimización de los resultados para dar a su anuncio una clasificación ventajosa en las principales plataformas de reserva pueden ayudarle a conseguir el éxito más rápidamente.
Tenemos miembros dedicados que son capaces de actualizar su listado y su tarifa de precios diariamente. También son los responsables de ayudarle a posicionarse mejor en las plataformas de alquiler y a ganar más reservas a través de las optimizaciones detalladas que realizan en su anuncio.
Optimización de precios
Siempre estamos dispuestos a ofrecer una estrategia de precios dinámica que se crea con la ayuda de nuestras soluciones basadas en datos. Los diferentes factores del mercado, como el aumento de la demanda o los próximos eventos, se tienen en cuenta antes de elaborar un precio optimizado para su anuncio que actualizamos diariamente.
Con la ayuda de nuestros experimentados analistas de precios, podemos ayudarle a obtener las tarifas más altas posibles y aportar beneficios adicionales siempre que sea posible. Nuestro enfoque basado en datos ha superado las expectativas y sigue siendo uno de los factores críticos de nuestro éxito en la optimización de precios para obtener mejores tarifas.
Selección de huéspedes
Siempre intentamos salvar la distancia entre sus preferencias y los huéspedes que reservan su propiedad. Si su propiedad es atractiva para un mercado determinado, la calidad de los huéspedes es mayor y la probabilidad de obtener más reservas es mayor.
Nuestra prioridad es siempre asegurarnos de que los huéspedes traten su propiedad con respeto, por lo que nos esforzamos en seleccionar a los huéspedes. Contamos con un equipo dedicado a la selección de huéspedes para garantizar no sólo que su propiedad cumpla con sus exigencias, sino también que los huéspedes conozcan las normas de la casa que deben seguir.
Actualizaciones personalizadas
Hemos descubierto que la transparencia es una de las principales razones por las que muchos de nuestros clientes confían en nosotros y nos recomiendan a sus familiares y amigos. Nos esforzamos por dar siempre una actualización de lo que está sucediendo con su propiedad y lo que estamos haciendo específicamente para mejorar nuestro rendimiento y las ventas.
Proporcionar actualizaciones mensuales sobre el rendimiento de su propiedad y nuestros planes futuros para mejorar las ventas ha sido una de las mejores maneras de mantener una comunicación abierta con nuestros clientes. Los registros para mostrar la transparencia en los listados y los precios también se incluyen en estas actualizaciones para orientar a los clientes sobre lo que está sucediendo con su propiedad. Nuestro equipo también cuenta con miembros que están dispuestos a discutir estos detalles con usted cuando lo desee.
Key Exchange Coordination
A seamless experience of checking in and out is what we’re aiming for with every guest that books your place. We’ve made it a point to know when guests will be arriving and what their plans are during their stay. This allows us to anticipate whatever needs your guests may have for us to be able to respond accordingly.
Guests are always assured of the highest quality of service since we ensure that turnovers and room preparations are made beforehand. Guests are satisfied when these tasks are swiftly dealt with since they’ll have to spend less time waiting and more time to enjoy their accommodation. Our team members are trained in these processes to make the experience more comfortable for guests.
Cleaning Coordination
The key to improved guest experience is a professional housekeeping team that can maintain the cleanliness and well-being of your property. Top reviews are earned with the help of housekeeping staff since they build a good impression of your property to guests.
We make sure to coordinate with cleaning professionals in your local area and orient them on the standard operating procedures they need to follow when cleaning your property such as accomplishing checklists and documenting each task. They’re also trained to be mindful of maintaining a high standard in terms of cleanliness and maintenance of your property. Every housekeeper knows to perform checks for damages and replace amenities for each room to ensure that guests have everything they need at all times
Apoyo al mantenimiento
En algún momento se producen accidentes e imprevistos. Los electrodomésticos pueden funcionar mal y algunos servicios pueden dejar de estar disponibles. Nos aseguramos de que durante estas emergencias, nuestro equipo esté bien equipado y listo para responder a cualquier problema. Las reparaciones se llevan a cabo tan pronto como los huéspedes informan de cualquier problema que hayan visto, y esto ayuda a garantizar que los huéspedes estén satisfechos con su servicio a pesar de estos inconvenientes.
En realidad, se trata de cumplir las expectativas que tienen los huéspedes cuando reservan su alojamiento. Los huéspedes esperan que el equipo de mantenimiento esté listo las 24 horas del día, incluso durante la madrugada. Lo único que hay que hacer es demostrar que el personal está dispuesto a actuar con rapidez para resolver estos problemas y mantener a los huéspedes satisfechos.
Gestión de experiencias ShareMyCasa
Los huéspedes siempre buscan una experiencia única y auténtica más allá de sus expectativas. Sabemos que gestionar su experiencia y dar un paso más para que se sientan cómodos es lo que se necesita para estar en los primeros puestos de las plataformas de reservas. Las buenas críticas y las recomendaciones de los huéspedes anteriores se ganan en su mayoría de esta manera.
Lo que podemos asegurar a los huéspedes es que tendrán una experiencia como ninguna otra cuando se trata de tener una estancia relajante y una alta calidad de servicio que es posible gracias a un equipo de apoyo 24/7. No importa lo que necesiten, su propiedad seguramente puede satisfacer su demanda.
ShareMyCasa Experience Management
Guests are always looking for a unique and authentic experience beyond their expectations. We know that managing their experience and taking the extra step to keep them comfortable is what it takes to be at the top of the rankings in booking platforms. Great reviews and recommendations from previous guests are mostly earned this way.
What we can ensure guests is that they’ll have an experience like no other when it comes to having a relaxing stay and a high quality of service made possible by a 24/7 support team. No matter what they’ll need, your property can surely meet their demand.
Payment Processing
Payment processing can be extremely taxing since hotel platforms don’t have the best system to accommodate online bookings and payment. Rental providers need to rely on verified payment schemes and anti-fraud mechanisms to ensure every guest accommodated is also a paying customer.
We’ve dedicated a team just for this purpose as they’re tasked to directly communicate with guests regarding payment issues and make sure that any issues on payment for your property are fixed as soon as possible. Our perfected payment collection process helps rental providers with an assurance of profit and reduced worries over payment schemes.
ID Verification
We put prime consideration to the safety and security of your property, and that’s why we take ID verification seriously. We make sure that guests have first submitted a verified and government-issued ID before the could rent your property. We require all guests to submit their ID directly to us before they can receive any check-in instructions.even if they’ve booked through rental platforms.
Since our team is capable of speaking several languages, we’re able to directly engage international guests and explain to them the importance of the ID verification process which we strictly implement.
Initial ConsultationThe first task in order to join the ShareMyCasa team is having a phone call and virtual consultation to discuss your intentions with your property, understand more about the type of property you have, and provide an overview of the services we offer. Some of our clients have never worked with short term accommodation rentals before, so it’s understandable you may have lots of questions, and we’re here to answer them.
Listing DevelopmentCreating a flawless listing takes careful consideration. After we get a develop a better understanding of your ambitions and your location, we’ll establish a listing strategy for each booking platform to attract your ideal guests. Every detail on your listings sends a message to potential clients and how that message is generated can be the difference between good and great financial returns. The quality of our listing development is a result of years of assessing patterns in guest preferences and making adjustments to achieve optimal search rankings, views, and conversions.
Listing ManagementOur goal we aim to meet is having your property obtain the highest ratings possible on all booking platforms. Alongside adjusting prices according to peak and slow times, we aim to get you a perfect mix of reservations year round. Some booking platforms have advantages, and others have weaknesses, but we aim utilise all booking platforms to their highest potential in order to seek top ratings and bookings even in slow seasons.
Price OptimizationBy utilising historical data, information on local events, room availability in hotels, flight data, and conference schedules we adjust prices every day as all of this information is updated in order to sell your accomodation at the highest possible rates. This maintains a steady pace of clients throughout the year while ensuring top ratings are given towards your estate.
Guest ScreeningWe screen guests that are interested in staying at your accommodation. This helps improve the quality of guests that stay at your location. We aim to ensure all folks staying at your property intend to treat it with care and respect towards the neighbours and neighbourhood. Our team is trained to question guests on their intentions for booking your location and assist them with the ID verification process within the booking platform they are using. Good guests typically understand, and we let them know how much it’s appreciated.
Personalized UpdatesTransparency is a big reason why so many of our clients have told their friends and family about us. You should always feel like you have a good grasp of what’s going on with your property and what specifically we’re doing to strive for better performance. We’ve found providing personalized monthly updates on your property’s performance, new things happening in the market, and projects we’re working on to continuously improve our service is a great way to strengthen our relationship with you. It’s normal to have questions and our host experience representatives are always available to chat with you about anything.
Key Exchange CoordinationProviding proper attention to guests ensures high ratings and future bookings. We can make this more attainable by offering smooth check in / check out, learning about their travel plans, providing clear directions, and adapting to their schedule to offer clients a comfortable arrival and stay. Our team is always available to help clear concerns or inquiries even in time sensitive situations, such as when a guest is boarding a flight. We are always here to make sure check in / check out function seamlessly for guests.
Cleaning CoordinationTo offer a perfectly clean space, our housekeeping team is focused on a rapid turnover rate leaving your estate clean and comfortable for the next guest. In order to obtain top reviews, all housekeeping staff must have perfect attention to detail and provide a homey feeling for clientele. All of our housekeeping team provide inspections for damages, restock products offered to clients and count inventory to ensure all household items are available, as well as making sure extra sheets or towels are available if it may be needed. The difference with the virtual property management is that we virtually train our housekeepers, who will fill out our checklists and send photos of the completed unit to ensure perfection.
Maintenance SupportThings happen, it’s life. We can’t always control if something breaks down or stops working. However, we can control the response time and how we go about bringing an efficient solution. Guests who pay high nightly rates expect hotel level service and a maintenance team that’s available, even at odd hours. Our handymen and women as well as our carefully selected network of local specialists are all trained on the guest experience and are committed to making sure everything in your property is in working order. Some clients want us to coordinate with their own maintenance contacts when issues come up and we are happy to accommodate this request.
ShareMyCasa Experience Management
When guests book a homestyle accommodation, what they’re truly looking for is a more authentic and unique experience that offers them a different perspective and provides them a place to call home. We know that by always going the extra mile for your guests they’ll reward your listing with perfect reviews across all categories. Our goal with every client is to position their property to attract guests who are willing to pay more to assure themselves a perfect experience. That’s why we consistently provide a level of service that enables your listing on each platform to be a top performer. Whether it’s our 24/7 support team responding quickly to guest messages or our always available on the ground staff, the ShareMyCasa team is here to take care of your guests.
Payment ProcessingThe payment collection process can be one of the most painful parts of any short term rental operation. This especially applies to hotel platforms such as Booking.com, Expedia, and Hotels.com. These platforms have opened themselves up to short term rental providers and have allowed them to take advantage of some of the most powerful online marketing distribution networks in the world. The problem is their platform infrastructure is still built around major hotel chains that collect payment in person at the time of check in / check out. As a short term rental provider, you need reliable payment gateways, strong credit card verification systems, fraud prevention training specific to each marketing platform and the ability to contact and communicate with guests from all countries. We’ve spent years perfecting our payment collection process to allow our clients to take advantage of all of the major marketing platforms without having to deal with any of the administrative headaches.
ID VerificationWe treat the safety and security of your property as our number one priority. No guest should be able to access your home or building without having verified their government issued ID. On a platform like Airbnb, we ensure all guests have verified their ID on the platform prior to booking. On websites such as Booking.com, Hotels.com, and Expedia, (which don’t have ID verification features on the platform) we require all guests to submit their ID to us before they receive check in instructions. Our global team is fluent within major international languages so we often call international guests and explain the importance of the ID verification process immediately after booking.
